Sociology
The term ’emotion work’ (Hochschild 1983) refers to:
the techniques used to consciously manage and present emotions that are deemed appropriate for public settings of interaction
the work done by psychologists, counselors and therapists to help clients with mental and emotional problems
experiences such as grieving and falling in love, which demand a lot of emotional energy from a person
the way in which increasing levels of risk and anxiety have made us think more reflexively about our self-identities
the techniques used to consciously manage and present emotions that are deemed appropriate for public settings of interaction
Hochschild argued that emotions were not simply biologically driven but rather socially shaped in relation to cultural values. In the workplace, she said, people use techniques of ’emotional labour’ to induce or suppress feelings in order to perform the role expected of them. This can involve ’emotion work’, when people display their emotions in line with the norms and expectations of behaviour in that context. 145-147
the techniques used to consciously manage and present emotions that are deemed appropriate for public settings of interaction Hochschild argued that emotions were not simply biologically driven but rather socially shaped in relation to cultural values. In the workplace, she said, people use techniques of ’emotional labour’ to induce or suppress feelings in order to perform the role expected of them. This can involve ’emotion work’, when people display their emotions in line with the norms and expectations of behaviour in that context. 145-147
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