Sociology
The human relations approach emphasized the importance of:
scrutinizing employees as they interacted with customers
teamwork, communication and employee satisfaction
strict control and discipline to ensure high productivity
providing therapy and counselling in the workplace
teamwork, communication and employee satisfaction
Management techniques have shifted in emphasis from the formal and authoritarian to relatively informal and integrated. This is illustrated by the human relations school of management, which emphasised that workers’ productivity was enhanced not merely by financial incentives but by good working environments, supervision, and team working. The approach involves recognising the emotional needs of workers by making their tasks more meaningful to them. ( 559-560
teamwork, communication and employee satisfaction Management techniques have shifted in emphasis from the formal and authoritarian to relatively informal and integrated. This is illustrated by the human relations school of management, which emphasised that workers’ productivity was enhanced not merely by financial incentives but by good working environments, supervision, and team working. The approach involves recognising the emotional needs of workers by making their tasks more meaningful to them. ( 559-560
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